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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
We at Taif are happy to answer your most frequently asked questions. To make things easier for you, we've compiled a list of quick answers below:
Q: What does Taif offer?
A: At Taif, we specialize in bringing you luxury and authenticity with every product. Our collections include expertly crafted Cotton Modal and Bamboo hijabs, premium 100% Pure Silk scarves, and high-quality hijab accessories such as Bamboo & Cotton inner caps and Taif magnetic pins—all designed to enhance your style and elevate your wardrobe.
Q: What payment options are available?
A: We offer flexible payment methods to suit your needs. You can choose to pay with Cash on Delivery, or for added convenience, we also accept Visa and various Electronic Wallets to ensure a seamless transaction.
Q: How long will it take to receive my order?
A: Orders are typically delivered within 5-7 working days in Egypt and 10-15 working days internationally.
Please note: While our dedicated team works hard to meet these delivery timelines, we appreciate your patience during restocks or new product launches, which may lead to slight delays due to high order volumes.
Q: What will I find in my Taif package?
A: Your order will usually be packaged in a box that holds up to two scarves. However, if you prefer separate packaging or wish to have items wrapped as a gift, please let us know by adding a note during checkout, and we'll be happy to accommodate your request.
Q: What is Taif's Return & Exchange Policy?
A: Taif allows you to inspect your order upon delivery while the courier is still present. You can return the entire order at that moment, before the courier leaves. Please note that partial returns are not accepted, and refunds are not possible once the courier has departed.
This policy ensures that your products are delivered in perfect condition while maintaining high hygiene and quality standards.
Q: How can I submit suggestions or feedback?
A: Your feedback is important to us! Please send any suggestions or comments to our email: info@gettaif.com. Your satisfaction is our top priority, and we appreciate your input.
Q: When can I contact you with inquiries?
A: Our team is available to assist you every day from 10 AM to 11 PM. For inquiries or order adjustments, you can reach us via Instagram, Facebook, or email at info@gettaif.com. Please note that order edits can only be made within 5 hours of placing the order.